E-Learning Modules

The Why

The primary objective of this initiative was to ensure that employees were aware of and ready for Athena Health's quarterly software updates. By proactively educating employees, we aimed to minimize disruptions, reduce confusion, and maintain operational efficiency when the updates were implemented. These courses were designed for informational purposes only, ensuring employees were not caught off guard by the changes but felt confident navigating the updated system.

SharePoint Intranet

The Scope

Athena Health's LMS provided generic courses not tailored to the customized features of TVH's AthenaOne platform. As a result, employees completed irrelevant training that didn’t align with their job duties. To address this, TVH hired me to create customized versions of these courses. My role involved collaborating with subject matter experts (SMEs) to identify relevant content, developing tailored courses using Adobe Captivate and Articulate Storyline, and integrating them into TVH’s Brainier LMS. These courses were organized into learning paths to ensure employees received focused and practical training.

The Why

The primary goal was to provide employees with training that directly addressed the unique features and workflows of TVH's customized AthenaOne platform. Generic courses from Athena Health often lacked relevance, leading to wasted time and ineffective learning. By creating customized courses, we ensured employees received meaningful training that prepared them for their specific roles, improved efficiency, and supported organizational goals.

The Scope

Athena Health releases updates to their AthenaOne software each quarter, often including new features or system changes. The TVH user community needed to be informed about these updates and trained on using the latest functionalities. My role was to collaborate with subject matter experts (SMEs) to evaluate the provided update information, determine its relevance to our employees, and create informational courses for our Learning Management System (LMS). These courses ensured employees were prepared for changes before they went live in production.

The Method

1. Information Review: I worked closely with SMEs to review the update documentation provided by Athena Health, typically in PowerPoint format. Together, we identified which updates impacted our organization based on how we utilized the features within AthenaOne.

2. Course Development: For relevant updates, I transformed the PowerPoint content into interactive courses using Adobe Captivate. The courses were designed to explain the changes clearly and how they would affect day-to-day operations.

3. LMS Integration: The completed courses were uploaded to our LMS, where employees could access them. While these courses were not scored, employees were required to acknowledge that they had reviewed and understood the material.

4. Employee Readiness: By tracking course completion through the LMS, we ensured all relevant staff members were informed and prepared for the upcoming changes before they were implemented in production.

This process effectively bridged the gap between Athena Health’s software updates and employee readiness, enabling a smooth transition with minimal workflow disruption.

The Method

1. Content Review and Customization:

   • Collaborated with SMEs to review the generic content from Athena Health’s LMS.

   • Identified which features and workflows were relevant to TVH’s customized AthenaOne platform.

2. Course Development:

   • Used Adobe Captivate and Articulate Storyline to develop interactive and engaging courses based on the identified relevant content.

   • Ensured the courses reflected TVH’s unique processes and included specific instructions for customized features.

3. SME Validation:

   • Shared the developed courses with SMEs for final review and approval to ensure accuracy and alignment with organizational needs.

4. LMS Integration:

   • Uploaded the finalized courses into TVH’s Brainier LMS.

   • Created structured learning paths within Brainier that grouped related courses together, along with clear instructions for employees to follow.

This approach ensured employees received targeted training aligned with their roles while leveraging Brainier LMS’s capabilities for tracking progress and promoting effective learning outcomes.

The Scope

TVH’s outdated intranet, built on WordPress, was inefficient and difficult to use. Employees and departments had to rely on IT to update content, which caused delays in sharing resources and company news. To address this, I was tasked with transitioning the intranet to Microsoft 365’s SharePoint platform. My role involved creating SharePoint sites for department leaders and training designated employees to manage their landing pages and resources. This shift empowered departments to take ownership of their content while freeing up IT resources.

The Why

The primary goal was to modernize TVH’s intranet by replacing the cumbersome WordPress system with a more user-friendly and collaborative platform. The previous process of submitting forms to IT for updates was time-consuming and inefficient, leading to delays in communication and resource sharing. By leveraging SharePoint within the M365 ecosystem, TVH aimed to improve efficiency, streamline communication, and allow departments to manage their content independently.

The Method

1. SharePoint Site Creation:

   • Developed customized SharePoint sites for each department leader using the tools available in Microsoft 365.

   • Ensured the sites were tailored to meet the specific needs of each department while maintaining consistency across the organization.

2. Employee Training:

   • Trained designated employees from each department on how to create and manage their own landing pages and resources using SharePoint’s features.

   • Provided guidance on best practices for content organization, updates, and permissions management.

3. Empowering Departments:

   • Enabled departments to take ownership of their intranet pages, eliminating the need for IT intervention for routine updates.

   • Ensured that departments could quickly share resources, news, and updates without delays.

4. IT Resource Optimization:

   • Freed up IT resources by decentralizing page management responsibilities.

   • Allowed IT to focus on more strategic initiatives instead of handling routine intranet updates.

This transition not only modernized TVH’s internal communication but also fostered greater collaboration and efficiency across all departments. By integrating SharePoint into the M365 ecosystem, TVH created a scalable and dynamic intranet solution tailored to its evolving needs.

Webinar

The Scope

The webinar, Being Together Apart, was designed to support University of Florida (UF) employees during the early stages of the COVID-19 pandemic. As part of the Training and Development Department’s initiative to provide meaningful webinars for remote workers, this session focused on fostering connection and collaboration among team members despite physical separation. The presentation was delivered to UF employees working from home, emphasizing strong relationships and effective team communication strategies.

The Why

The topic was chosen to address the challenges of remote work, particularly the loss of in-person interactions that many employees faced during the pandemic. Connecting with teammates became crucial for morale, productivity, and overall well-being. By offering practical advice and actionable strategies, the webinar aimed to help employees adapt to remote work while preserving unity and teamwork. This initiative supported UF’s broader goal of ensuring employee engagement and resilience during a difficult time.

The Method

1. Content Development:

   • Created a PowerPoint presentation titled Being Together Apart that outlined key strategies for staying connected while working remotely.

   • Focused on topics such as virtual communication tools, fostering team collaboration, and maintaining personal connections despite physical distance.

2. Webinar Delivery:

   • Presented the webinar live to UF employees via an online platform, ensuring accessibility for remote workers.

   • Engaged participants through interactive elements such as Q&A sessions and discussions to address specific concerns and share experiences.

3. Practical Application:

   • Provided actionable tips and recommendations that employees could immediately implement within their teams.

   • Encouraged participants to reflect on their own remote work experiences and identify ways to strengthen team connections.

By addressing the unique challenges posed by remote work, Being Together Apart helped UF employees navigate the transition while fostering a culture of collaboration and support during unprecedented times.

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